Ordering repeat prescriptions
The easiest way to order repeat prescriptions is:
- using the GP online system: SystmOnline. You need to be at least 17 years old to use this service.
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- email the practice on doicb.cmp.prescriptions@nhs.net
We do not take repeat prescription requests over the phone.
Collecting your prescription
We will process your prescription request in 3 to 5 days. Your pharmacy can take up to 7 days to process your prescription. For this reason, we advise ordering your medication 2 weeks ahead of when you need it.
You can check if your prescription is ready using your NHS account (on the NHS website or in the NHS App).
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
To request a medication review:
- fill in an online form
- phone or visit the surgery, when we are open.
Find out about prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.