Appointments

To request an appointment (available Monday to Friday)

When you get in touch, our Care Navigation team will ask what you need help with. Please provide as much detail as possible to enable them to offer you the most appropriate appointment in the most appropriate timeframe. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by telephone.

Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

To cancel your appointment:

Extended access services

Enhanced access appointments are available on weekends through Christchurch PCN.

Read more about enhanced access on the Christchurch PNC website.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Find urgent and emergency care services

Find health services near you

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01202 474311.You can also:

Date published: 21st September, 2023
Date last updated: 2nd January, 2025